TERMS & CONDITIONS
Last updated: 03 February 2023
1. Reservation
All reservations must be made by email and please state your full name, cruise period, date of birth, nationality, passport number, and any special requirements.
2. Deposit
A deposit of 20% must be paid to Sea Safari Cruises within 10 days after the date the reservation is made. If the deposit is not received within the stated period, Sea Safari Cruises will release your reservation. The 20% deposit is non-refundable.
3. Second Payment
A further thirty percent (30%) of the total invoice must be paid one hundred and eighty (180) days prior to the date of departure.
4. Balance Payment
Balance payment fifty percent (50%) is to be paid in full at the latest 60 days prior to departure date. If full payment of the balance is not received by this date, then Sea Safari Cruises has the right to cancel the booking and enforce cancellation fee.
5. Short Notice Booking
If reservation is made less than 60 days prior to departure, full payment is required.
6. Late Payment Penalty Notice
For payment received after due date, the outstanding balance will incur a penalty of 5% from the total invoice. If the penalty is
not paid within 30 days, we will automatically cancel and release your booking.
*Sea Safari Cruises will receive the NETT amount as stated in the invoice.
7. Cancellation Policy
The following cancellation penalties apply unless amended by agreed conditions:
- 35% of the total invoice will be charged if you cancel between 179 to 91 days prior to the scheduled trip date
- 50% of the total invoice will be charged if you cancel between 90 to 46 days prior to the scheduled trip date
- 100% of the total invoice will be charged if you cancel within 45 days prior to the scheduled trip date or no show.
No waiver for refund.
8. Payment Onboard
We accept Visa/Master Card and bank transfer onboard for payments including beverages, souvenirs, gear rental, laundry, and diving courses. Any exclusions not mentioned are to be paid before the trip commence.
9. Diving Conditions
To partake in any scuba diving activity with Sea Safari Cruises, we will require guests to hold a certification from a recognized scuba diving agency such as SSI, CMAS, NAUI, PADI, or equivalent. All divers must either have Open Water with at least 30 logged dives in the past 5 years. If the guest fails to meet this requirement, they will be required to hire a private Dive Master as an extra charge to ensure the safety of the guest during diving activities. All divers must produce a written/stamped logbook with their last dives and all necessary certifications for the type of dives they wish to undertake. EAN Nitrox 32% will only be available to divers who are certified in this speciality.
10. Force Majeure and Unpredictable Acts of Man
Sea Safari Cruises reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disaster, epidemic etc) or unavoidable acts of man (i.e. war, riots, strikes etc). In the even of this happening Sea Safari Cruises will advice you at the earliest possible date. Sea Safari Cruises does not take any responsibility for loss or damage to guest’s personal belongings that are due to Force Majeure causes.
11. Reschedule
In the case of your trip got affected by travel restrictions imposed by government authorities that prevent you to travel to the designated destination, given sufficient evidence, you are allowed for a reschedule with a maximum of 180 days period from your original trip date without additional charge. Any payments made on the original trip invoice will be credited to the rescheduled trip invoice. You are allowed to reschedule to a longer itinerary trip given that any surplus fare differential between the original and new trip invoice must be paid in full. If the travel restrictions persist, we will reschedule accordingly. No waiver for refund.
12. Damages Resulting from Personal Injury, Illness, or Death
Sea Safari Cruises assumes no liability caused by failure, delay, acts or omissions of service delivered by operators, public carriers or other third parties that act on behalf of Sea Safari Cruises. Sea Safari Cruises shall not be responsible for any injury (whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or any other civil uprising or military action occurring in the countries of origin, destination or passage. In case of a medical problem arising during the trip, either onboard or on shore, which results in costs for evacuation, use of aircraft or repatriation, the responsibility for payment of these costs belongs solely to the passengers.
13. Other Conditions
- A corkage fee is applied if guests decide to bring their own alcoholic drinks.
- Sea Safari Cruises reserves the right to substitute a vessel of similar standards when operational requirements
demand.
- In case of drastic increased in fuel prices happening globally or due to government regulations, Sea Safari Cruises may impose a fuel surcharge with sufficient notice to guests.
- Itineraries are subject to change due to sea and weather conditions, availability of sea anchorage, government
regulations or other factors.